Is there an annual fee?
All Solatech products require an annual licensing fee. This is a fee to keep your license current. With most Solatech software products, you are entitled to free software and product updates and technical support.

Why is an internet connection required?
An internet connection is required for support, to receive software & product updates and to send order via Online Order Processing (OOP), but not to use the system on a day to day basis.

Why do you say “limited technical support” on the license agreement?
Our technical support is only available during our business hours.

I want to install Solatech on 5 computers, but only 3 will be used at a time. Is that 3 or 5 users?
The number of licenses for your Solatech software is determined by the number of computers on which the software is loaded.

Do you have lease options?
Leasing is available for all software products and can include both 100% software leasing as well as hardware / software leases in a variety of lengths. Leasing applications are supplied with most order forms and must be submitted with the order form. Several years of business records are a requirement for most leases.

Is additional training available if we want it?
On site training is available for a daily rate plus expenses. Most customers utilize the users guide as well as technical support to get going, but either having a training tech come to you or sending a key employee to our offices for training is available as well.

Can the software be networked?
All Solatech products can be networked. Each package is priced as a single user version and additional network or roaming workstation nodes can be added. Pricing varies with each product.

Can I modify any of Solatech’s templates for invoices, order forms, etc?
All Solatech output (production & reports) can be modified by Solatech’s staff to fit your particular needs. All output can be modified or created using a software tool called Crystal Reports. Please consult Solatech technical support for specifics on the current version that is supported by Solatech. Crystal Reports is a third party tool that must be purchased separately for a user to modify or create their own reports.

What software platforms do you support?
Our products are all Microsoft Windows supported products. Which means if you can run Windows, you can use Solatech. System requirements for specific applications are located within the sections for each particular product.

What kind of computer do I need to use your software?
Any Microsoft based operating system beyond Windows ME is supported.

How long does it take to get the system after I order it?
After all paperwork is completed, the Retail & SalesPRO systems take approximately 2 weeks to ship and the Fabrication systems take approximately 6-8 weeks to develop and ship.

Does the Solatech Fabrication system generate Production Labels?
Yes – Works Orders and Production Labels are generated for all fabricated products

Is there an instruction manual and/or documentation available?
A getting started Users Guide is provided when your software ships and can also be downloaded in PDF format from the web. Additional and more detailed assistance is available via the online help and our knowledge base articles.

Can I receive orders electronically?
Yes – Using the Solatech Connect product in addition to your Fabrication software, you can accept orders and pull them directly into your system from other Solatech users.

What if we fabricate a custom product?
Almost all of our Fabrication customers fabricate custom products and we build them specifically for each customer. Because of the diversity of our industry, customization of the products for your Solatech software is a necessity.

Can I create and maintain my own products?
Yes – using the Solatech Product Designer software which is included with the Professional package, allows you the same basic capabilities that Solatech’s support staff has in creating your products originally.

How much time do I need to setup the software before I can start using it?
Because of the custom nature of the Fabrication system, we recommend spending 3-4 weeks running your new fabrication system parallel with your current system before going live. As with any new system, there is a learning curve.

Does your software handle soft treatments for the workroom?
Not in an extensive way at this time. The capability is there, but it has not been fully developed as of yet.