Can I integrate it with QuickBooks, Peachtree or MAS90?
Yes – this requires the purchase of the Accounting interface
module for the accounting program you are using. This can save
as much as several hours of data entry each day.
What information is sent to QuickBooks/Peachtree?
Customer information, Invoices (sales journal), Purchase Orders
and Deposits (Cash Receipts) can be sent to your accounting software.
How do I update my software?
Software updates provided by Solatech are distributed to our customers
via the web. Your software will be updated periodically with the
Solatech Update utility that is provided with your software.
Is there an instruction manual and/or documentation available?
A getting started Users Guide is provided when your software
ships and can also be downloaded in PDF format from the web. Additional
and more detailed assistance is available via the online help
and our knowledge base articles which are available from our technical
support department.
Is technical support available?
Technical support is available 8:30 AM – 5 PM Eastern time
at (336) 889.2455 and via e-mail at Support@Solatech.com. Registered
users can also access our user support pages on this web site.
Can I e-mail quotes and order confirmations to customers?
Certainly. The Order Entry E-Mail module gives users and sales
reps the ability to send any customer quote, confirmations, invoices, etc.
directly from their Solatech software. If an internet connection
is not available at the time, the e-mail waits until one is available.
How do I setup different pricing for my customers?
The pricing provided for the manufactures supported by Solatech
or for your own products is the standard published retail pricing.
Each user of the Solatech software would need to setup their vendor
/ product specific discounts in their software after it was installed.
Discounts are put into groups and these groups would be assigned
to customers. This way you can have several groups for different
types of customers. i.e. – standard, commercial, wholesale,
etc. This allows your system to be unique to you and your customer
base.
How long has Solatech been providing software for the
industry?
Although the principles of Solatech have been providing software
for the industry since 1992, the Solatech software system has
been used across the industry since 2000. It is the most extensive
and comprehensive system available in the industry.
What if we sell a custom product, or a product that’s
not on your master product list?
Products that are not currently supported by Solatech can be added
to the system for an individual customer or for a specific manufactures.
Click on Manufactures We Support to see a complete
list.
Is the software web-based?
The Solatech system is PC based which allows you to work anywhere
with out the issues of internet connectivity. In addition, all
your data is stored on your computer instead of on someone’s
sever located who knows where.
I don’t know much about computers. Can I still
use your software?
If you are comfortable using computers, then you can be implement
one of the Solatech systems to make your business more profitable.
Our technical support department is VERY knowledgeable in computers
and we are here to help you. If you were the technology expert,
you wouldn’t need us.
What is Product Designer?
Product Designer is the tool that is used by Solatech and our
customers to build and maintain their own product data. For example,
with Product Designer you could add and maintain products within
your system that are not provided by Solatech. This is the tool
that Solatech uses to build the products we support. This is available
in the Professional versions of our Retail & Fabrication products.
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